Legal
Refunds & Returns
Our freshness guarantee: if the cold chain breaks or your order arrives below standard, we refund or replace it.
Last updated: 1 September 2026
Freshness guarantee
Report any quality issue within 24 hours of delivery with photos of the product, the packaging and the temperature logger.
Approved claims are refunded in full (product + freight) or replaced on the next available flight — your choice.
Change of mind
Non-perishable items (wine, gift boxes, health and beauty) may be returned unopened within 14 days of delivery. Return freight is at the buyer's cost.
Perishable and cold-chain items cannot be returned for change of mind for food-safety reasons.
How refunds are paid
Refunds return to the original payment method: Alipay and WeChat Pay in 1–3 business days, UnionPay and cards in 5–10 business days, PayPal instantly, Afterpay by cancelling remaining instalments.
Duty and tax prepaid at checkout is refunded with the order where the goods are not imported.
Cancellations
Orders can be cancelled free of charge until the order enters the blast-chill facility. After that, the cold-chain freight component is non-refundable.
Contact
Email support@snazzi.com.au or message us on WeChat (SnazziAU) with your order reference.